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Audien Hearing is a paying client of PissedConsumer and utilizes its services to proactively identify and correct customer service issues.

Contact Audien Hearing Customer Service

How to Reach a Person at Audien Hearing

Verified Contact Information

Customer Service Number:

  • 1-205-255-1112
Call Now

Customer Service:

support@audienhearing.com
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Audien Hearing Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Audien Hearing Phone Number
1 (205) 255-1112
Average Hold Time
00:00:46
Average Calls duration
6 minutes
Most Popular Audien Hearing Email Address
support@audienhearing.com
Audien Hearing Live Agent Availability
20% of callers successfully reach a real person
Issue Resolution Rate
Low (17% reported full resolution)
View full overview

How to Contact Audien Hearing?

Audien Hearing customer service number is 1-205-255-1112. You can call for help with product questions, warranties, shipping, returns, payments, and more concerns. The Audien Hearing customer service team can answer questions or provide information from 7 AM to 4 PM PST, Monday to Friday. While there are specific hours to dial the Audien Hearing support number, the support is available every day of the week. Using Audien Hearing phone number is the best option for immediate help. It lets you speak to someone right away and solve issues faster.

You can also contact Audien Hearing customer support by email at support@audienhearing.com. The company's team usually responds within 24 hours, which makes email good for non-urgent problems. Email lets you explain your issue in detail and keeps a conversation record. It also allows you to reach out anytime, even outside business hours. You should write to the Audien Hearing support email once for a particular matter so as not to delay the response. You can also mail formal matters to their office in Scottsdale, Arizona. The address published on the Audien Hearing website is 10733 N Frank Lloyd Wright Blvd Unit 103, Scottsdale, Arizona 85259, United States.

Audien Hearing's website offers more ways to get support. Customers can chat with them, call, or send an email. There are also tutorial videos and a help center with useful information. If customers have a specific question, they can fill out the form on the "Contact Us" page, and the Audien Hearing customer service team will reply in two to three business days. The website is great if customers prefer to find answers independently or don't need immediate help.

To reach customer service through the Audien Hearing app, users first need to download and install the app. Once logged in or signed up, they can navigate to the dashboard and click "Support" for help. The settings option at the bottom right corner also leads to customer support. The app provides a convenient way to access help from your mobile device. This is preferable for customers who prefer mobile interaction and want to manage their support needs in one place. However, if there is a need for instant help, call Audien Hearing customer service.

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Contact Information

Audien Hearing Website:

Audien Hearing Help Center:

Corporate Office Address:

Audien LLC
10733 N Frank Lloyd Wright Blvd Unit 103
Scottsdale, Arizona 85259
United States

Other Info (opening hours):

Hours: Monday - Friday: 7am - 4pm PST

More contact details

How Customers Rate Audien Hearing Support?

4.3 / 5
Good

Based on 947 calls to Audien Hearing customer support through PissedConsumer.com and 22 survey responses.

Total Calls
947
Avg Call Duration
05:57
Issues Resolved
17%

Why Customers Call Audien Hearing?

Top Reasons of Customers Calls

  • Return/ Replace 23%
  • Product/ Service 19%
  • Customer Inquiries & Issues 17%
  • Request for Information 14%
  • Shipping and Delivery 11%
  • Payments and Charges 5%
  • Refund 4%
  • Activation/ Cancellation 3%
  • Staff 1%
  • Questions About an Order <1%
  • Account <1%
  • Website/ Application <1%
  • Cards <1%

Return/ Replace

23%
  • "When will I receive my replacement hearing aids"
  • "return got email about not getting returned aids"
  • "I want to return both phones. They are too large. I told customer service this and they promised a return authorization. I now am dissatisfied with the second product sent. allan Lieb"

Product/ Service

19%
  • "Hearing aid does not work."
  • "Do work"
  • "Finally got hearing aids and they were damaged in transport"

Customer Inquiries & Issues

17%
  • "Lost left ear bud"
  • "Hearing Aide"
  • "My audien Atom X hearing aids goes on and off"

Request for Information

14%
  • "I need help from a real pwrson"
  • "No response from your company in 11days"
  • "Need help. With adjusting volumn"

Shipping and Delivery

11%
  • "Kit (shipping)"
  • "Item was delivered to Arizona instead of Arkansas"
  • "Did not receive hearing aids"

Payments and Charges

5%
  • "Neither hearing aid stays charged. However one goes out after fifteen minutes."
  • "Lost my charger ion pro2"
  • "Units will not charge"

Refund

4%
  • "Do not want.Want refund."
  • "Refund is missing on trading"
  • "Need refund"

Activation/ Cancellation

3%
  • "Cancellation"
  • "Want to cancel my automatic hearing aid replacement parts order"
  • "Need to cancel an appointment"

Staff

1%
  • "Customer service"
  • "Poor service"
  • "To get service"

Questions About an Order

<1%
  • "My order"
  • "Order problem"

Account

<1%
  • "Subscription cancellation."
  • "Trial hearing aid"
  • "Scannable code for UPS return"

Website/ Application

<1%
  • "Free gift site not working"

Cards

<1%
  • "STOP charging my credit card"

About

Summary

Audien Hearing is proud to offer the most affordable hearing devices on the market, with our best-selling Atom starting at only $99/pair. Audien offers customers a 45 day money back guarantee on all purchases, plus a 1 year warranty and lifetime support.

Audien Hearing reviews and complaints

Audien Hearing is ranked 104 out of 2126 in Medical Supplies and Equipment category

Official Company Name

Audien Hearing

Motto/Slogan

Hearing for Everyone

Type of Business

Online

Area Served

USA

Payment Methods

VISAPayPalAmerican ExpressMasterCardDiscover

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