Audien Hearing Reviews

I want to return both phones. They are too large.

I told customer service this and they promised a return authorization.

I now am dissatisfied with the second product sent. allan Lieb

I bought hearing aids from you. Your company is taking $9.00 every month from me; please stop.

I'm getting real hearing aids at no charge from my insurance. So again, stop taking $9.00 out of my account.

Do what your messages say. Answer a phone.

I sent the hearing aids back and wanted my money back. I filed a dispute with my credit card company. When I did, you finally called me. I was told I had to drop the dispute before you would send me a label.

I did; you sent the label. You received the hearing aid July 16. A message from you said I would hear from you in 2 to 3 days.

Nothing yet. This is the 27th.

I got hung up on. Please stop taking $9.00 out of my account. I'm getting real hearing aids from my doctor.

Got the order only two days after posting the complaint on Pissed Consumers. It’s not the original order, as it looks like that is still stuck in Kansas City.

They sent another order in a big envelope marked Time Sensitive Material.

We now have our product, but I don’t think we would if we hadn’t posted here. Thank you so much

I purchase a pair of ion Pro 2 hearing aids. After a month or two, the left ear tube broke, so I requested a replacement ear tube and I removed the broken tube.

I even offered to pay for the replacement tube. I was told "at this time, the company does not offer replacement ear tubes as individual parts." That policy leaves me with only one working aid!

I have the AtomX product and these hearing aids are junk. I cannot raise the volume above 10% without a deafening high pitch that is dangerous to my hearing.

I have tried to get a refund; I have tried to get some help from your robots, email, phone, no one is available.

So the product is junk and the customer service is absent. I would like a full refund.

I purchased the product on week one. After waiting two weeks with no delivery I tracked down someone in customer service.

It wasn't easy. She had to go through a lot of steps but finally was able to give me a tracking number.

It has been 3 weeks and I'm still waiting for delivery. Hopefully I won't have to contact my credit card company.

He was very helpful with the cancellation but didn't like the high pressure of getting the insurance.

I lost my charging case and I absolutely love the hearing aids everything about them and the case can I just order a replacement case it's the electronic case that you can raise and lower the volume on the case itself. I'm really stressed because it's the first hearing aids I've had that I've been able to hear with to any degree.

very good in finding order number and getting the order sent Hopefully this will not happen again thanks

It was a pretty good experience over all! Thanks!

I could not use Audien earing aids because they weren't strong enough for my bad hearing! I had to go my hearing doctor & order hearing aids especially made for my ears!

I will recommend them to people with less of hearing problems! Thanks Linda Hall

I purchased an Audein ion hearing aid during August 2025. During December 2025, the whole connector was loose under warranty, but the hearing aid was still working.

I called Audein customer service, followed all instructions, and sent the item for repair. I received an email confirmation of receipt.

In February 2026, I received an email saying the item is on its way. It's June 2026, and no item has been delivered.